Refund policy

We’re so grateful to have you as part of the Just Ingredients community 💛 We truly hope you love our products as much as we do, but we understand that sometimes circumstances change and a product may no longer be the right fit for your needs.

We accept returns on unopened and unused products within 30 days of purchase for a refund to the original form of payment or store credit, minus any applicable shipping fees. To initiate a return, please contact our support team. If Package Protection was purchased with your order, you can also initiate your return through this link: [Return Portal Link]

For health and safety reasons, we are unable to accept returns of opened products. If you’re trying a product for the first time, we recommend starting with sample sticks before purchasing full-size bags.

Please note that refunds and store credit apply to purchases made directly through our website only. Orders placed through retail locations are subject to the retailer’s return policy. We do not have access to retail transactions and are unable to process returns, refunds, or exchanges for purchases made through third-party retailers. For assistance with retail purchases, please bring your product and receipt back to the store of purchase, as they are best able to help you according to their return or exchange policy.